Shipping policy
Prepared in our studio, delivered to your door
GLINT artworks are printed on flexible mirror. They are delivered unframed, rolled in a protective tube. The frames and interiors shown on the website help you imagine the artworks in your own space; they are not included in your order.
Preparing your order
We normally prepare your order within 2 business days after confirmation, excluding weekends and public holidays. This is the preparation time before handing your parcel to the carrier and is additional to transit time.
A specific lead time stated for an artwork or pre-order before your purchase replaces the usual lead time. If an unforeseen event affects your order, we inform you of the updated timing and available solutions.
Destinations and delivery charges
Charges depend on your delivery address. These are GLINT's standard rates in euros:
| Destination | Standard delivery charge | FREE delivery |
|---|---|---|
| Romania | €9 | On purchases of €120 or more |
| Other European Union countries | €19 | On purchases of €120 or more |
| United Kingdom | €29 | — |
| Switzerland and Norway | €35 | — |
| United States | €59 | — |
| Canada | €69 | — |
| Australia and New Zealand | €89 | — |
| United Arab Emirates, Hong Kong, Israel, Japan, South Korea, Malaysia and Singapore | €75 | — |
The FREE delivery threshold is calculated on the value of the artworks after discounts, excluding delivery charges. The reference value of FREE pieces does not increase that amount.
The available options and charges applicable to your address are summarised before payment. For a destination that is not offered, contact us before ordering so that we can check delivery possibilities. Selecting a country on the website helps estimate the charges; the address entered when ordering determines the actual destination.
Transit times
International orders are shipped with FedEx International Economy. FedEx states a usual transit time of 2 to 5 business days for this service, depending on the destination country and postcode. This general estimate is not a guarantee of identical delivery times to every address; the time applicable to your destination must be specified before your order where it differs.
For delivery within Romania, also allow 2 to 5 business days in transit after your order has been prepared.
Stated transit times begin when the parcel is handed to the carrier. They are separate from the 2 business days of preparation. A business day means a day from Monday to Friday, excluding public holidays affecting transit.
Remote areas and customs procedures may affect transit times. We remain your point of contact if your parcel is delayed. These estimates do not remove your rights if the agreed delivery deadline is missed. Unless another period has been agreed, delivery takes place no later than 30 days after the contract is concluded.
Deliveries outside the European Union
For destinations outside the European Union offered on the website, GLINT covers customs duties and import taxes associated with delivery. You therefore do not have to pay these charges on arrival.
If the carrier nevertheless asks you to pay such duties or taxes, contact us before paying so that we can check the request with FedEx. Customs clearance may affect transit times without removing your rights regarding proper fulfilment of the delivery.
Tracking your parcel and correcting an address
Shipping information is sent to you by email. Where tracking is available, you can check your parcel's progress using the link provided.
Check your address before confirming your order. If there is an error, email us promptly at contact@glint-art.com, including your order number. Changes after the parcel has been handed to the carrier depend on what the carrier can accommodate; we inform you of the available solutions and any charges before arranging a new paid shipment.
Delayed, lost or damaged parcels
If your parcel appears to be held up, does not arrive or arrives damaged, contact us at contact@glint-art.com with your order number. If possible, include photographs of the packaging and artwork: they help us handle the matter but are not a condition of your statutory rights.
When delivery is carried out by a carrier offered by GLINT, we bear the risk of loss or damage until you or a person designated by you, other than the carrier, take physical possession of the artworks. We arrange an appropriate solution in accordance with your rights.
If delivery is delayed, you may ask us to deliver within an appropriate additional period, then terminate the contract if delivery does not take place. No additional period is necessary in the cases provided for by law, particularly if we refuse to deliver or if meeting a particular date was essential and had been agreed. Amounts due are then refunded within the applicable statutory time limits.
Returns and contact
To exercise your right of withdrawal or find out how to return an item, see our Return and Refund Policy and Terms and Conditions of Sale. Rights relating to defects or damage remain separate from a simple change of mind.
The return address is: ALAPHILIPPE DESIGN S.R.L., for the attention of Robin Alaphilippe, Strada Calea Codrului nr. 1, 077096 Dragomirești-Deal, Județul Ilfov, Romania. This address is different from our registered office.
GLINT is operated by ALAPHILIPPE DESIGN S.R.L., Sat Dudu, Comuna Chiajna, Strada Soarelui, Nr. 46, Mansarda, Ap. 22, Județ Ilfov, Romania. Contact: contact@glint-art.com. Telephone: +40 720 926 366.