Refund policy

Returns & refunds

14 days to change your mind
You have 14 days from the day your order arrives to change your mind, for
any reason, without giving one.

How to start a return
Email us at {{ email }} within those 14 days and tell us you want to return
your order. An email is enough — there is no form to fill in. You then have
a further 14 days to send the piece back.

How to send it back
Roll the print and return it in the tube it arrived in. Please use a tracked
service: until the parcel reaches us, it remains your responsibility.

Who pays for the return
If you simply changed your mind, the return postage is yours. If your piece
arrived damaged, faulty, or is not what you ordered, we pay — send us a
photograph and we will either replace it or refund you in full, your choice.

Your refund
We refund you within 14 days of receiving the piece back, or of you showing
us it was sent, whichever comes first. Your refund includes the standard
delivery charge you paid on the way out. If you chose a faster option, we
refund the standard rate.

Orders that included free pieces
Some orders unlock free pieces. If you return enough paid pieces to fall
below the offer you unlocked, the free pieces are no longer due. You can
either send them back with the rest, or we deduct their normal price from
your refund — whichever you prefer.

Condition of returned pieces
Prints must come back in the condition they arrived in. A print returned
creased, folded, scratched or marked can only be partly refunded.

Damaged on arrival
Photograph the piece and its packaging and email us. This is separate from
the 14 days above and does not affect your legal rights.

Your legal rights
Nothing in this policy limits your statutory rights as a consumer under
EU law.